Refund policy

By placing an order, You confirm that You have read, understood and accepted these following policies.

IMPORTANT NOTICE:
Once the order has been shipped, it is not possible to cancel it!

Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product and a receipt or proof of purchase within 7 days of receiving the defective/damaged product. We will gladly send out a replacement order.

Items Lost in Transit
By ordering from us, you agree with our shipping policy. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Our Guarantee
We have a risk-free 30-day guarantee! If you don't have a great experience for any reason, we will do whatever we can to make sure you are totally satisfied with your purchase. If you are unsatisfied with your purchase, please contact us and we will do our best to help you out. Our risk-free return guarantee timeframe is 30 days from when you placed your order, provided the goods are in the same condition as when you received them. We do not accept returns for refunds after the 30-Day timeframe. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of returning the product will not be refunded.

Please contact us before you make any returns. That way we can process your return efficiently

Extended Warranty

We offer an optional paid extended 2 Years Warranty on orders placed from our website. Our extended 2 Years Warranty only covers defective or damaged products under normal use. Our extended 2 Years Warranty does NOT cover defective or damaged products resulting from negligence, unauthorized modification of the product, damages caused by natural disaster and theft or loss of the product. To utilize the extended 2 Years Warranty, please contact us and we will gladly assist you with your inquiry.

Upon inquiry, we require a receipt or proof of purchase of the product as well as the extended 2 Years Warranty and images of the defective or damaged product.

Please do not send any products back to us before contacting us.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.